Customers are welcome to return candles complete in their package if the scent isn’t up to satisfaction. We understand that you can’t smell a candle online!

Candle Refills must be fully intact with the woodwork and base.

Unfortunately, we are not able to pay for returns and return shipping will be the responsibility of the customer.

Due to the nature of the compostable packaging, we can accept returns that are shipped within one week of the candle being delivered.

To start a return, you can contact us at fillcandlecompany@gmail.com. 

Returns will need to be sent to the following address: 2306 British Columbia 6, 208, Vernon British Columbia V1T 7E3, Canada

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at fillcandlecompany@gmail.com